Frequently Asked Questions
Shopping with Charmed & Co. should be simple. Here are answers to some of our most frequently asked questions. Can’t find what you’re looking for? We’d love to hear from you.
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Creating your story is simple! Explore our Build Your Charm Bracelet or Build Your Charm Necklace collections, choose your favorite piece, and select charms that tell your story. Let us know how you’d like your charms arranged, and we’ll bring your personalized keepsake to life.
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Most of our necklaces can be personalized. Depending on the style, you can choose a statement pendant or add a carabiner connector to showcase 1-3 charms. Visit our Build Your Charm Necklace collection to explore styles designed for charms.
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Our Charm Keeper and Paperclip Bracelets are designed for adding charms! Explore our Build Your Charm Bracelet collection to choose your favorite style, select your charms, and create a personalized piece that tells your story.
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Our signature collection features 14K Gold PLUS, designed for lasting beauty and everyday wear. We also offer select pieces in durable 18K Gold PVD coated 316L stainless steel. Every piece is thoughtfully selected for quality, comfort, and lasting style.
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To keep your jewelry looking beautiful, avoid contact with perfumes, lotions, and harsh chemicals. Gently clean with a soft cloth and store in a dry place when not wearing. With proper care, your jewelry can be enjoyed for years to come.
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Yes! Our charm and pendant collection will continue to grow and change, so there will always be something new to discover. We thoughtfully select pieces with different styles, meanings, and stories in mind.
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Not at all. Along with our customizable pieces, Charmed & Co. offers a curated collection of ready to wear jewelry. Whether you want to create something personal or find a piece you simply love, there is something for you.
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Shop Charmed & Co. anytime through our online store! You can also find us at select local pop-ups and special events. Follow along for upcoming locations, dates, and new collection announcements.
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Absolutely! Visit us at a local pop-up to explore our jewelry and charms and create something uniquely yours! We love bringing your personalized pieces to life on site. When that’s not possible, we’ll gladly prepare your order for local pickup within three days.
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We offer flat-rate shipping of $5.95 on all U.S. orders.
Each Charmed & Co. order is thoughtfully prepared and packaged with care. Please allow 2-3 business days for order processing before shipment. Delivery times vary depending on your location and the shipping carrier.
Once your order ships you’ll receive a confirmation email with tracking information.
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Yes! We offer free local pickup by arrangement in Ukiah or Windsor, California. Select “Free Local Pickup” at checkout, and we’ll contact you to coordinate a convenient pickup time and location. Please wait for confirmation before arriving.
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We want you to love your Charmed & Co. jewelry! Returns are accepted within 14 days of delivery for unworn items in their original condition. All customized jewelry is final sale and cannot be returned or exchanged. Approved returns receive store credit. Shipping charges are nonrefundable.
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Have a question about our jewelry, pop-ups, or something you’ve seen from Charmed & Co.? We’d love to hear from you. Simply visit our Contact Page and send us a message, and we’ll get back to you as soon as we can.